The Passenger IT Trends Survey 2017

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Key findings of this 12th annual edition:

  • Passengers using tech show higher satisfaction across the journey
  • Even more so when using tech such as mobile services or biometrics
  • Passengers want real time information at bag collection. This will become possible as airlines meet the IATA Resolution 753
  • Passengers want to use technology – the end-users’ demands should shape the services offered

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