Together We Can

TOGETHER WE CAN DO ANYTHING

We have a vision to be the chosen technology partner of the air transport industry, delivering value through operational excellence, innovation and community. Thats why over the last five years we have invested millions of dollars across our entire business developing exciting new solutions that will help our airline, airport, and government customers become even more efficient and competitive.

Find out more on our new initiatives here by clicking on the panels to discover more about our recent achievements.

TOGETHER WE MOBILIZE YOUR WORKFORCE FASTER

Together with Motorola, we developed the SITA Mobile Workforce solution and immediately enabled airlines, airports and other service providers to effectively mobilize their staff worldwide. Inefficient static, paper-based processes were instantly consigned to history. In their place came a revolution based on real-time data. Suddenly workforces had access to all the data they needed, wherever they happened to be - in the terminal, on the ramp or on the move.

Business costs came down, staff deployment became infinitely easier, customer service improved - and we even made it possible for a duty manager to perform up to five aircraft turnarounds simultaneously in the time it used to take to complete just one.

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TOGETHER, WE'RE READY TO GROW

RAK Airways is the youngest national carrier in the United Arab Emirates. Together with SITA, the airline has implemented technology to support its rapid growth and improve the experience of its passengers.

RAK Airways passengers now benefit from a hassle-free experience when booking tickets, traveling, connecting to other flights and arriving at their destinations. Together, we're putting the passenger first. Together, we're ready for substantial growth.

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TOGETHER WE CAN PROTECT INDONESIA'S BORDERS

Our BioThenticate solution has given Indonesia an international security solution. The system can match and manage up to 20 million unique biometric identities. It is being rolled out across nine airports and one seaport in Indonesia to transform border control by making it much easier to co-ordinate and control activity across multiple departments.

"In just six months, SITA has implemented this sophisticated biometrics system which allows the various departments in Indonesia to have a single, shared view of identities."Rudhy ChaidirDirector of Immigration Information SystemsImigrasi

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TOGETHER WE'RE CHINA'S PERFECT PARTNER

China has reached a point where it can play a much bigger role on the world aviation stage. Serving 486 million passengers in 2009 alone, the country is now rapidly growing its domestic and international capacity to serve a potential market of 700 million by 2020.

SITA is helping - and we're much more than a supplier of services. Were a fully-fledged partner with 30 years of collaboration to our credit. Definitive proof of our commitment to helping China reach its full aviation potential.

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TOGETHER WE'RE CLOSER TO NEAR FIELD COMMUNICATIONS

We're transforming the air transport industry by taking it a step closer to near field communication (NFC) technology. Our proof-of-concept initiative uses the NFC chip inside smartphones to demonstrate how passengers' journeys through an airport can become much smoother as they use their NFC-enabled phone to simply "tap and check-in" or "tap and board" their flight.

"The project was a success and we now have a dedicated NFC demo room at our offices in Geneve where airlines and airports can experience this new type of passenger journey and discuss the technology which makes it happen."Jim PetersSITA Chief Technology OfficerSITA Lab

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TOGETHER WE'RE SHAPING THE FUTURE

SITA's Customer Advisory Board (CAB) is a forum of senior IT professionals. SITA nominates members from around the world to make up the board, which has a key influence on its strategy, portfolio and services. The board gathers the requirements of the world's leading airlines and airports to understand their needs and help us exceed their expectations. And we share our strategy, challenges and programs with customers through the board.

By listening to each other, we are shaping a better future for the air transport industry.

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TOGETHER WE SUCCEED IN THE CLOUD

Cloud computing is one of the most influential technological developments of recent times. It offers organizations a way to save money and work more flexibly. However, SITA and Orange Business Services recognized that it would take a special type of cloud to meet the unique needs of the air transport industry.

Together we built a scalable and secure cloud dedicated to the industry. Together we'll save the air transport industry millions of dollars.

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TOGETHER WE'VE GAINED RECOGNITION

We're not in business to win awards, but it's always gratifying when we do. In 2011 alone, our innovation and levels of customer service were singled out for recognition by respected industry authorities including Frost & Sullivan and CAPA.

This gives us a sense of achievement which is shared with our customers. We get the awards - but they get the rewards in the shape of a constantly reinforced commitment to progress and improvement for the entire air transport industry.

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TOGETHER WE'RE REVOLUTIONIZING THE PASSENGER EXPERIENCE

Saudi Arabia Airlines (Saudia) wanted an IT infrastructure that would help it offer passengers an outstanding experience. The infrastructure needed to span 250 sites across 55 countries. As a result, the airline chose to outsource its entire communications, telephony and desktop activities to SITA.

Together, we're on the threshold of intelligent digital travel. Together, we're revolutionizing the passenger experience.

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TOGETHER WE'VE SHARED KEY INDUSTRY INSIGHT

Information is a key competitive asset in any business - especially where the pace of change is as rapid and unrelenting as the air transport industry. It's because we understand this fact that we produce an unrivalled range of surveys and reports on industry trends and emerging technologies.

With titles ranging across every area of interest, we can help our customers and industry partners alike make fully informed decisions based on the most recent available data.

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TOGETHER WE CAN MOVE TOWARDS ZERO DOWNTIME

Visit one of our command centers in Montreal and Singapore and you'll be right at the nerve center of the air transport industry. 24 hours a day, 365 days a year, our highly-skilled technicians are proactively monitoring the applications, solutions and infrastructure on which our 3,200 customers depend..more about the next generation datacenters.

Youll find we are the only one stop shop for delivering valuable support to the air transport industry.

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TOGETHER WE'RE TRANSFORMING VIRGIN ATLANTIC'S GLOBAL NETWORK INFRASTRUCTURE

SITA is helping Virgin Atlantic to reduce the complexity of managing its global network infrastructure, cut costs and improve customer service. By consolidating the delivery of all voice and data services – until now delivered by approximately 40 different suppliers – the airline will benefit from simplified supplier management, faster deployment, improved reporting and reduced incident resolution times.

They'll also enjoy a significant reduction in network communication costs.

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TOGETHER WE'RE TRANSFORMING ISTANBUL SABIHA GOKCEN INTERNATIONAL AIRPORT

Istanbul's Sabiha Gökçen International Airport (SAW) is one of the world's fastest-growing airports. In 2009, passenger traffic at the airport increased by 75%. Today, the airport handles 13 million passengers a year. It hopes to double that by 2015. To do so, it's chosen SITA's Airport Management Solution as part of a ten-year project worth $5 million. We'll be installing flight information display systems, gate positions, transit counters, hand held terminals and more.

"When we started thinking about further integrating and automating our operations, we knew SITA could offer the end-to-end systems we needed."

Gökhan Bugday, CEO

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TOGETHER WE'VE TURNED DUBLIN AIRPORT INTO A TRANSATLANTIC HUB



Dublin Airport has just undergone a €1.2billion redevelopment and they asked us to design and building the entire IT infrastructure for their new terminal. Communications, baggage, passenger information, security, we did it all.



Not only did we implement and test it all well before the go live deadline of November 2010, we managed the multi-vendor environment and integrated a US Customs & Border Protection (CBP) facility.

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TOGETHER WE ... CONNECT AND COLLABORATE

SITA is a proud longtime member of the Airport Consultants Council (ACC) and works closely with the organization's members. SITA recognizes the key role the consultant community plays in the aviation industry, and we're building connections together.

With over 200 member firms worldwide, ACC provides networking as well as information exchange and educational opportunities to the consulting community. Members meet and collaborate in various ways in airports around the world, and the brain power generated by those partnerships results in a better airport experience for the traveling public.

TOGETHER WE'RE FRIENDS WITH BOOKING VIA FACEBOOK

Recognizing that young people do EVERYTHING on Facebook today, we partnered with Malaysia Airlines to create a unique application on Facebook Platform that allows passengers to book and check-in for a flight while sharing their trip details with their friends.

MHbuddy is a stunning piece of social media innovation, allowing any of the more than 500 million people who use Facebook to not only book a flight with Malaysia Airlines but to integrate trip details into their social graph, identifying friends who might be sharing flights or who will be at their destination.

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